Customer’s Responsibilities in Shared Responsibility Model – Cloud Platform

Customer’s Responsibilities in Shared Responsibility Model – Cloud Platform

The Shared Responsibility Model is a important idea in cloud computing , and it defines the department of duties among cloud provider vendors and customers. In this model, the cloud provider is responsible for the security of the cloud infrastructure, including the physical data centers, network, and hardware. On the other hand, the customer is responsible for securing their data and applications running on the cloud platform.

For customers, this means they need to take proactive measures to ensure the security of their data and applications. They should implement robust access controls, encrypt sensitive data, and regularly update their software to protect against vulnerabilities. Additionally, customers must be aware of their compliance obligations and ensure they adhere to relevant regulations and industry standards.

Understanding the Shared Responsibility Model:

Before we get into the specific responsibilities of the customer, it’s crucial to have a clear understanding of what the Shared Responsibility Model is. In essence, this model divides the responsibilities of cloud security into two broad categories:

Responsibilities of the Cloud Service Provider (CSP): These typically include the security and maintenance of the cloud infrastructure. This encompasses aspects like physical servers in the data centers, server hardware, and the foundational elements of the cloud software.Responsibilities of the Customer: These involve the security measures the customer needs to take concerning their data and applications on the cloud platform.


Customer Responsibilities:

In the Shared Responsibility Model, the customers’ duties largely depend on the cloud services they use – IaaS (Infrastructure as a Service), PaaS (Platform as a Service), or SaaS (Software as a Service). Let’s explore these in detail:

Data Security and Privacy:

Regardless of the cloud service type, data security and privacy are always the customer’s responsibility. This includes data encryption, tokenization, and ensuring the privacy of customer data. They should also ensure compliance with relevant laws and regulations concerning data protection and privacy.

Identity and Access Management:

Customers should manage who has access to their resources on the cloud and what they can do with these resources. This includes managing user identities, creating and assigning roles, defining permissions, and maintaining secure access control.


Client-Side Data and Application Security:

Customers must ensure the security of their client-side data and applications that interact with the cloud service. They must handle this with robust coding practices, regular updates, and patches to keep the applications secure and bug-free.

Network Security Configuration:

While CSPs secure the underlying network infrastructure, customers should safeguard their network configurations. This involves configuring firewalls, Virtual Private Networks (VPNs), and other security groups.

Disaster Recovery and Business Continuity Plans:

Customers are accountable for growing and enforcing catastrophe recuperation techniques and enterprise continuity plans This includes regular data backups, planning for potential service interruptions, and ensuring rapid recovery in the event of an incident.


Compliance and Audits:

Customers should ensure their applications and data comply with industry regulations and standards. This could involve conducting regular audits and assessments to ensure continued compliance.

let’s create a case study about a hypothetical e-commerce company, “Hostingraja”, that moved its operations to the cloud, using Amazon Web Services (AWS) as its cloud service provider (CSP). This will cover all the areas in your subtitles.

Cloud Platform Market Report Scope: key insights

Report Features Details
Market size value in 2022 USD 5.33 billion
Revenue forecast in 2030 USD 16.14 billion
Growth rate CAGR of 14.8% from 2022 to 2030
Base year for estimation 2021
Historical data 2017 – 2020
Forecast period 2022 – 2030
Quantitative units Revenue in USD million, CAGR from 2022 to 2030
Report coverage Revenue forecast, company market share, competitive landscape, growth factors,trends
Segments covered Component, service, type, deployment, enterprise size, end-use, region
Regional scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Country scope U.S., Canada, Germany, U.K., France, China, India, Japan, Brazil, and Mexico.
Key companies profiled A10Networkss, Inc.; Amazon web services, Inc.; CitrixSystemss, Inc.; F5, Inc.; IBM; Hewlett Packard Enterprise Development LP; Microsoft Corporation; Palo Alto Networks Inc.; Cisco Systems, Inc.; Google LLC
Customization scope Free report customization (equivalent to up to 8 analyst’s working days) with purchase. Addition or alteration to country, regional & segment scope.


Cloud Security and Compliance-Best Practices for Data Protection and Risk Management:


Secure Data Migration:

One retail company migrated their customers’ sensitive data, including personal details and credit card information, to AWS. To ensure data security, they used AWS’s encryption services for both data-at-rest and data-in-transit. AWS Key Management Service was used to manage and control encryption keys, but retail company understood the importance of key rotation and strict access policies to prevent unauthorized access.

For data privacy, Hostingraja implemented strict access controls and ensured compliance with various data protection laws, like GDPR and CCPA. This involved anonymizing certain data and obtaining customer consent for data collection and processing.

Resource Access Management:

To control who had access to their AWS resources, Hostingraja used AWS Identity and Access Management (IAM). They created IAM users and groups, assigned roles, and set permissions based on job function. Multi-factor authentication was activated for additional security, ensuring only authorized personnel had access to sensitive data.

Robust Application Security:

Hostingraja’s software development team worked on ensuring the security of their client-side data and applications. They followed secure coding practices and frequently patched and updated their applications to protect against vulnerabilities. They also used AWS’s Web Application Firewall to guard against common web exploits.

Cloud Network Protection:

To protect their cloud network, Hostingraja used AWS Virtual Private Cloud (VPC) to logically isolate their resources. Security groups and network access control lists were configured as virtual firewalls to control inbound and outbound traffic at the instance and subnet level, respectively.

Resilient Disaster Recovery:

Hostingraja developed a comprehensive disaster recovery plan using AWS services. They used AWS S3 for backup and AWS Glacier for long-term data archiving. The company regularly tested the recovery of their backups to ensure they could quickly recover in case of an event. Business continuity planning was prioritized, with a focus on minimizing downtime and data loss.

Robust Compliance Measures:

To meet regulatory requirements and maintain customer trust, Hostingraja implemented comprehensive compliance and auditing processes. They used AWS Config for resource inventory, configuration history, and change notifications to enable security and governance. Hostingraja also utilized AWS CloudTrail to keep track of user activity for audits. Regular compliance audits were carried out to ensure adherence to various industry standards like PCI DSS.


The Shared Responsibility Model offers a clear delineation of roles and responsibilities in managing cloud security and compliance. But remember, while CSPs provide a robust infrastructure and a suite of security features, the onus is on the customer to use these features correctly. Customers must stay aware of their responsibilities and actively participate in maintaining a secure and compliant environment.

By understanding and fulfilling their roles in the Shared Responsibility Model, customers can not only safeguard their data and applications but also optimize their cloud service usage, resulting in a secure, efficient, and effective cloud experience.

Hostingraja’s proactive approach towards their responsibilities under the shared responsibility model allowed them to create a secure, efficient, and resilient cloud environment. This case study demonstrates the importance of understanding and fulfilling customer responsibilities within the shared responsibility model when using cloud services.

  • Profile

    Dhanasekar Mani
    CEO & Founder Of HostingRaja

    Dhanasekar Mani, a seasoned SEO Specialist and Entrepreneur, brings over 23 years of expertise in software development. As the esteemed founder and CEO of HostingRaja and Webbazaar, he has played a pivotal role in shaping these ventures. He contributed to pioneering patented technologies, solidifying his impactful presence in the tech industry.